Privacy Policy

Pro Food Homemade ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect, why we collect it, and what your rights are.

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If you have any questions, you can reach us at hello@profoodhomemade.co.uk.

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1. Who we are

Pro Food Homemade is a family-run business based in [town/county], UK, selling homemade food products and publishing recipes and videos at profoodhomemade.co.uk.

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We are the "data controller" for the personal information described in this policy.

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2. What information we collect

We collect information in a few different ways:

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When you place an order

• Name, delivery address, billing address

• Email address and phone number

• Order history and payment confirmation (we do not store your full card details — this is handled securely by our payment provider)

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When you sign up to our newsletter

• Name and email address (collected via our sign-up form and stored in Mailchimp)

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When you contact us

• Name, email address, and the contents of your message (via our contact form or direct email)

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When you leave a product or recipe review

• Name (or the name you choose to display) and the content of your review

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When you browse our website

• Technical information such as IP address, browser type, and pages visited, collected automatically via cookies (see Section 7)

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3. How we use your information

We use your information to:

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• Process and dispatch your orders, including sharing necessary details with Royal Mail for delivery

• Respond to enquiries and customer service requests

• Send you our newsletter, recipes, and offers — but only if you've opted in

• Run competitions and promotions you've entered

• Improve our website, products, and recipes

• Meet our legal and accounting obligations

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We do not sell your personal information to third parties.

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4. Who we share your information with

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We share information only where necessary:

• Royal Mail — to deliver your order

• [Payment provider, e.g. Wix Payments / Stripe] — to process payments securely

• Mailchimp — to send newsletters to subscribers who have opted in

• [Analytics provider, if used] — to understand how our website is used

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Each of these providers is only given the information they need to perform their service, and they're required to keep it secure.

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5. How long we keep your information

• Order information is kept for as long as required for accounting and tax purposes (typically 6 years)

• Newsletter data is kept until you unsubscribe

• Contact form enquiries are kept for as long as needed to resolve your query, then deleted

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6. Your rights

Under UK data protection law, you have the right to:

• Ask what personal information we hold about you

• Ask us to correct inaccurate information

• Ask us to delete your information

• Withdraw consent to marketing emails at any time (there's an unsubscribe link in every email)

• Complain to the Information Commissioner's Office (ICO) if you're unhappy with how we've handled your data — ico.org.uk

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To exercise any of these rights, email us at hello@profoodhomemade.co.uk.

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7. Cookies

Our website uses cookies to:

• Remember items in your shopping basket

• Understand how visitors use our site, so we can improve it

• [Remove this line if you're not running ads] Measure the effectiveness of our advertising

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You can control or delete cookies through your browser settings. Turning off cookies may affect how parts of the website work, such as your shopping basket.

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8. Children's privacy

Our website is not directed at children, and we don't knowingly collect personal information from anyone under 13.

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9. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated "last updated" date.

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10. Contact us

If you have any questions about this policy or how we handle your data:

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Email: hello@profoodhomemade.co.uk

Post: [business address]

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A few things to fill in or confirm before this goes live:

1. Payment provider name — Wix Payments, Stripe, or whichever you're using for checkout

2. Analytics/ads tools — the brief mentions removing the Google ad/pop-up experience, so worth confirming whether Google Analytics (or anything similar) stays

3. Business address — needed for the "who we are" and "contact us" sections

4. Data retention period — 6 years is standard UK practice for financial records, but worth confirming with your accountant